Flipkart — casio ex295 edifice watch not delivered, and refund not received yet. | |||
I have ordered a casio ex295 men analog watch from flipkart on 26th oct 2019. I paid 7, 916 inr for this. This is a prepaid order. On 27th dec i received a message from flipkart saying your order has been cancelled and your refund will be generated by 5th nov. They cancelled my order without giving me any prior information or without asking me. Even they're making me wait for the refund till 5th nov. I have reached them 2 3 times to request them to process my refund as soon as possible. But they are telling me to wait till 5th nov. I needed that product very urgently and they have not delivered my order and not refunding my money as well. It's a big amount. I can not invest again this big amount to buy this watch because i want it earlier. If they can cancel my order without telling me they should have refunded me the same day. If they could not deliver my product then why did they accept my order and payement for that. They should not hold my money and make me for it if they are not delivering it. I want a strict and needful action against this. Was this information helpful? | |||
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Flipkart customer support has been notified about the posted complaint. Verified Support Oct 30, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Casio EX295 Edifice Analog Watch - For Men' has been canceled by the courier service provider due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 27 Oct 19 and it will be reflecting in your account by 05 Nov 19. Your kind understanding is appreciated.
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My concern is about my money. I can not wait till 5th nov. I want it much earlier. That's why i have complained about your company at consumer forum. Do remit my money at earliest. It is urgent.