[Resolved]  Flipkart — Cheating sellers

Address:	380002
Website:	bedsheetdiscount.com

We are Authorised distributors of a famous home textile brand and sell on Flipkart.

Recently, We had a buyer return one of the products - Double Bed sheet set.

Now, under Flipkart Seller Portal / Seller Hub, their system mentions that the product was returned on 2nd September but actually we got the return on 16th October. (Proof attached)

Order Item ID - [protected]
Order ID - OD[protected]

We took an open delivery from the courier company and found out that the returned bedsheet set has been replaced by another inferior item.

We tried to raise an SPF (Seller Protection Fund) for this but because they’ve incorrect return date mentioned in Seller Portal, we weren’t able to raise an SPF.

We then contacted their support staff to do so with all details and delivery acknowledgement proof. But it’s been 15 days since raising the support ticket, they haven’t taken any action.

Their support staff is hopeless. I had to explain the same thing several times but it seems their support staff just simply copy paste the same answers and in a hurry to resolve ticket without actually taking any action.

Totally disappointed with their service and highly discourage other sellers to sell with Flipkart. Their Flipkart Seller Portal/ Seller Hub isn’t reliable and they manipulate it to their advantage. If you receive a Fake / duplicate / wrong item in Seller return, very likely you’ll have to bear the entire cost for the loss.

We’ve delisted all our products from Flipkart and unlikely to use them till they take corrective action on this.

Very frustrating experience and an absolute waste of time for us so far.