[Resolved]  Flipkart.com — Declining warranty and not providing sellers address on purchase of branded shirt

Address:Bangalore, Karnataka, 560067
Website:E commerce website www.flipkart.com

Sir. I had bought this wrangler navy blue casual mens shirt online, and had used it approximately 4 times and the shirts colour faded away and the shirt became all whiteish as shown in the proof in just 3 washes which never happens to a wrangler branded shirt since i am wrangler product buyer since a long time and hence i had contacted the customer care for a replacement since the wrangler company provides 6 months product replacement warranty on all the products sold in india and even the flipkart executive told me the same and hence asked me to go to a wrangler exclusive outlet and get the shirt exchanged, which when i went to an outlet the outlet manager told me that the product should be a fake one since they couldnt find the style code anywhere on the system and hence later when i called the flipkart executive, they told me that they cant replace the product and they neither provided me with the seller details, and hence they told they cant help to solve this issue. And since the shirt is just 3 months old, and is under the wrangler warranty period, i cant still exchange the item . Please help me resolve this particular issue and get a refund or exchange of the shirt . Sincerely Salman Nazar
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Complaint marked as Resolved 
Verified Support
Jan 16, 2016
Flipkart Customer Care's response
Spoke with the customer and informed him that as per the policy post 30 days we would not be able to do anything customer is stating that the shirt is having a 6 months warranty so informed to customer that Flipkart is not providing 6 months warranty for it the Brand will offer that.
Complaint comments 

Comments

Hi Sir,
Spoke with the customer care executive, and hence they told me that. They wont be able to resolve the issue since they are saying that they cant provide the warranty of six montgs which is given by the bramd and also not providing any company customercare number or email or any other details and moreover when i cant find any sort of details about the product at the exclusive wrangler store also, which actually makes me feel that the product sold to me wasnt an original product and they are scamming me saying that it is an original product, since the wrangler store manager told me that every original wrangler product is supposed to come with proper 6 months warranty and therefore is liable for replacement from the company side via the retailer, which is currently denied by flipkart in my current case.
Please help me do the needful to proceed with the issue i am facing .

Salman Nazar
Sir,
The cistomer care people or the flipkart are not even concerned about the complaint or not even concerned about giving me the brands official details, and now its that i found a review on the same product posted by a person that even he found the product sold to him a defective or counterfeit one. Please do help me with the issue, i m literally being helpless even from the consumercomplaints forum now even after filing a complaint with all the necessary proofs.

Salman Nazar

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