[Resolved] Flipkart.com — Misdirecting Customers WIth False Product Details

Indira26

from Kolkata, West Bengal

Address:

Bardhaman, West Bengal

Hi, I am Indira Bhoumik.I have been shopping from Flipkart since a year now, and until date I had a fairly decent experience with them. That is, until, I trusted them enough to buy a Samsung Galaxy Smartphone this 11th November, which is when things got really disgusting. The product specs, and I checked them 5 times that day, showed that the Samsung Galaxy Star 2 SM-G130E was a 3G handset. Also, a search for 3G Smartphones on Flipkart rendered the device on their list of 3G Mobiles. I was perfectly satisfied and placed the order, but by the time I received it, I discovered how shockingly I had been befooled. Not only is the mobile a 2G phone with no support for 3G whatsoever (which already makes the device useless to me), it also gets heated up like a burning furnace every time I try to browse the internet. Confident about Flipkart's refund policy, I lodged a return request, which is when they delivered the second shock, that I could not get a full refund or even a new 3G device even if I decide to pay all additional costs for the new 3G mobile phone! All I could do is get a stupid replacement of another new handset of the same Samsung model with the same old "no 3G support"! Flipkart has claimed that the seller doesn't have a full refund policy under "normal circumstances". But these aren't normal circumstances! There website misdirectingly stated that the device was 3G, a a mistake which they have very cunningly corrected after receiving my complaint I might add. Now the website clearly states how Samsung Galaxy is a 2G phone, though that was well after they got me to trash Rs.4, 290. I didn't ask them to have the money refunded to my account so that I could buy a a 3G phone from somewhere else. All I am asking for is that they have the cell phone picked up from my house, render the amount I paid in my Flipkart wallet so that I may buy a costlier smartphone from Flipkart and from the same retailer WS Retail. Thus no one loses. But it seems Flipkart's ridiculous "policies" are more important to them then actual customer satisfaction. And they have refused to let me replace the device for a costlier 3G one from their site.I ahve until now been exceptionally cooperating, but I have lost valuable time ringing up their customer care agaiun and again for 3 days, waiting for a mythical phone call from their "Technical Dept." which was to come on 15th Nov, then 16th Nov. and as per my last call to their office a few moments ago, 19th Nov. I am within my rights to demand compensation for damages, but as of currently, all I ask is a refund to my Flipkart wallet and a discount on the price of the Moto E phone which I intend to buy instead. Thus, they have their mobile back, and I have a 3G phone at a discounted price (compensating for the loss of time and mental disturbance I have been caused) to purchase from the money rendered in my wallet. My order ID: OD[protected] Flipkart email address: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

The company has been extremely helpful and has since resolved all my issues. I am satisfied with their service. They have refunded me amount, and allowed me to move on with a new purchase.

Nov 15, 2014

Updated by Indira26 Hi, I am Indira Bhoumik.I have been shopping from Flipkart since a year now, and until date I had a fairly decent experience with them. That is, until, I trusted them enough to buy a Samsung Galaxy Smartphone this 11th November, which is when things got really disgusting. The product specs, and I checked them 5 times that day, showed that the Samsung Galaxy Star 2 SM-G130E was a 3G handset. Also, a search for 3G Smartphones on Flipkart rendered the device on their list of 3G Mobiles. I was perfectly satisfied and placed the order, but by the time I received it, I discovered how shockingly I had been befooled. Not only is the mobile a 2G phone with no support for 3G whatsoever (which already makes the device useless to me), it also gets heated up like a burning furnace every time I try to browse the internet. Confident about Flipkart's refund policy, I lodged a return request, which is when they delivered the second shock, that I could not get a full refund or even a new 3G device even if I decide to pay all additional costs for the new 3G mobile phone! All I could do is get a stupid replacement of another new handset of the same Samsung model with the same old "no 3G support"! Flipkart has claimed that the seller doesn't have a full refund policy under "normal circumstances". But these aren't normal circumstances! There website misdirectingly stated that the device was 3G, a a mistake which they have very cunningly corrected after receiving my complaint I might add. Now the website clearly states how Samsung Galaxy is a 2G phone, though that was well after they got me to trash Rs.4, 290. I didn't ask them to have the money refunded to my account so that I could buy a 3G phone from somewhere else. All I am asking for is that they have the cell phone picked up from my house, render the amount I paid in my Flipkart wallet so that I may buy a costlier smartphone from Flipkart and from the same retailer WS Retail. Thus no one loses. But it seems Flipkart's ridiculous "policies" are more important to them then actual customer satisfaction. And they have refused to let me replace the device for a costlier 3G one from their site.I have until now been exceptionally cooperating, but I have lost valuable time ringing up their customer care again and again for 3 days, waiting for a mythical phone call from their "Technical Dept." which was to come on 15th Nov, then 16th Nov. and as per my last call to their office a few moments ago, 19th Nov. I am within my rights to demand compensation for damages, but as of currently, all I ask is a refund to my Flipkart wallet and a discount on the price of the Moto E phone which I intend to buy instead. Thus, they have their mobile back, and I have a 3G phone at a discounted price (compensating for the loss of time and mental disturbance I have been caused) to purchase from the money rendered in my wallet. My order ID: OD[protected] Flipkart email address: [protected]@gmail.com Phone: [protected]