[Resolved]  Flipkart.com — Pathetic service from flipkart

Address:

New Delhi, Delhi

Flipkart is bogus online shoping site. They do not respond to customer queries. I have purchased Asus Zenphone 2 phone worth rs 14999, on 14 august 2015. The phone was not getting on. After charging it came up and shows 50 % battery, after taking few photos the phone shuts down again. I again charge it and install system upgrade, after that I made a call and the phone shone shuts down again. There was also burning smell coming from the back panel of the phone that is from battery side and it was getting very hot while charging so I discontinued the use of this phone and raise a request for replacing the phone. I got a message that we'll call you tomorrow at 5.30 pm, but nobody called and I got a message that we'll call you at 2.30 pm again nobody called and instead of their phone I again got a message that we'll call you at12.00 pm. I also call on flipkart customer care for replacing the phone, but they said that they are not authorized person for making this decision. Flipkart just want to sell phones and do not care if the phone bursts. I will not contact to consumer court for this as I didn't get any response from your side. Even nobody pics up the call easily in your customer care support and hangup many times.