[Resolved]  Flipkart.com — product undelivered

Address:	Gurgaon, Haryana, 122002
Website:	www.flipkart.com

Dear,

I ordered one mobile from the flipkart on 13th october 2018 and till now i didn't received the product. The latest update on the website was it was packed and dispatched from the seller warehouse and after that no further information for the product.

After some days of that i received the call from the flipkart to cancel the order due to their some internal issues with the seller.
My concern is that when i ordered the product it cost to me rs 25, 534 and now if i cancel it and re-order then it will cost me more than rs 33, 000. I believe that these e-commerce websites just cheat the customers like this way to attract the customers to buy something and then will charge more. I am really not happy with the flipkart feedback as in case if they need to cancel the order for any reason then they should provide me the alternative to get the same model with the same price not with the increased one.

Also i had marked lot of emails to them and escalated a lot but i never got their call nor they are ready to give the feedback but always give a new date. Why they don't have the dept who checks the escalated cases and respond back accordingly. Also there is no check that whether these e-commerce websites are doing the work in legal way or the govt has given the authority to these companies to do whatever they want.
Likewise they are just cheating the customers in different ways but not providing the appropriate service to the customers.

As a customer i feel very unsafe while using these websites for the shopping purpose and i will never recommend anyone to purchase any products from these sites as after purchasing they don't have the dedicated customer care to raise any concern or complaints

I want you to please look into this and do the needful for the safety of other customers also.

Order id: od[protected]

Regards
Sumit rawat

+91 [protected]