[Resolved] Flipkart — compainant regarding tenid racquet purchase from your webside order ID 0D[protected] DATED 07/08/14

mahandanda

from Aurangabad, Maharashtra

Address:

Aurangabad, Maharashtra

I HAVE PUCHASE TENIS RECQUET FROM YOUR WEBSIDE ON 07/08/2014 OF babolet contact team4 3/8 stung tenis recquet having features of FUSED GRAPHITE BUT SAME IS MADE OF FUSED GRAPHITE AND THERE ARE TWO CRACK TO BODY OF RECQUET ..THERFORE IT IS REQUESTED TO PROVIDE ME NEW ORIDINAL RECQUET . I HAVE ALREADY SENT YOU NOTICE THROUGH ADVOCATE ON DATED12/12/2014. THANKING YOU.

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Complaint marked as Resolved

Verified Support

Dec 26, 2014

Flipkart Customer Care's response Spoke to customer, he claims that Tennis Racquets which is brought from us is not the same what we mentioned in specification he claims that we mentioned it is Fused Graphite Body Material but he said its not have Fused Graphite Body Material and there are two cracks in that also. Informed customer that product is in Post replacement policy and there is no complaint regarding this so we cant give replacement. He said that he was not observed that and now he comes to know about that so looking for replacement. Informed customer that you had complaint after 4 months and now we can not give replacement and customer already used this product. Customer said that he already filed legal case and he will go legally. Hence closing the case.

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Comments

mahandanda

from Aurangabad, Maharashtra

I HAVE PURCHASE TENIS REQUET FROM YOUR WEBSIDE AS SATATED IN COMPAINANT SUBJECTS BUT NOT MADE OF AS STATED IN FEATURE AND IT IS NOT MADEOF FUSED GRAPHITE AS STATED IN FEATURES AND TWO CRACK TO THE BODY OF THE RECQUET . I HAVE ALREADY SENT U NOTICE THROUGH ADVOCATE .ON 12/12/2014. THANKING YOU.

mahandanda

from Aurangabad, Maharashtra

i have not satisfy of your product