Flipkart — Company cheated with me

Address:	560059
Website:	www.flipkart.com

My name is md: muktadur rahman. I ordered a product in flipkart (Its headquarters in bangalore, karnataka, india, telephone no[protected]. I received a damaged product that is "adata premier ddr3 4gb ram". The order id is "od[protected]". And the ram serial number is "adds1600w4g11-b".

I request to flipkart to replace this product and flipkart accept the request. Flipkart message me to replace the product on[protected]. Then, i've gone to flipkart courier office at "malda, west bengal, india, near city hospital". And then flipkart executive rejected to replace this product. They are told me serial did not match. They are told me that the ram serial number is "adds1600w4g11-r" but it is wrong, because flipkart give me a ram with this serial number "adds1600w4g11-b".