[Resolved]  Flipkart — Complain against service of AC from flipkart

Address:

Howrah, West Bengal

I have purchased an AC of Carrier company from flipkart on 10th May 2015. It was delivered on 13th May 2015 and from that day we used it. But from 25 th May 2015 we watched that remote was not working properly and water drops were fallen from the AC front part. At the time of our purchase, we saw that it had 30days replacement policy and they will give free service within.Thus, we registered our complain on the subject matter in flipkart on 27 th May 2015. They said that within 31 st May 2015 technician would reach to us for service. When I saw they did not come to us we called flipkart on daily basis from that day and they said technician would reach us within 24 hours on daily basis. But till today no one has come to us from flipkart. A sms has sent to us from flipkart saying "We have scheduled your technician visit for carrier, 18 KURVE (for order:OD[protected]with VS18561.Your ticket number for 91396050 and will be completed within 3 business days .Please check email for additional details. " we also communicated with the manufacturing company from 2nd June 2015. A technician from carrier company has visit yesterday with the same ticket number and noted down the problem and went back.Today I called Flipkart again they told us techinian will reach to us within 2hours but none has come. First of all I bought the AC from flipkart because the policies which has shown attracted me. But now the30 days span will about to end. If the time span will over, will flipkart return it? Why should I go for servicing a brand new AC ? Is it a hidden policy of flipkart to make delay for servicing to exceed the return back time span? I want to make it return not to make servicing. What should I do? I HAVE ATTACHED THE INVOICE WITH THE MAIL. my name & contact no- RINKY ROY ([protected]) Daughter of Naba Kumar Roy