[Resolved] Flipkart — complaining about the phone vivo z1x

babusekar1990

Address:

no 7/4 pathasarathy 9th street , oldwashermenpet, chennai -600021, Chennai, Tamil Nadu, 600021

I have ordered vivo z1x mobile in filpkart on 30sep 2019 and i have received phone on 09th oct 2019. When i opened the box the phone was fully dirty and sim lot not working, having battery issue. At the same day i have informed to flipkart they not take any action for this, still phone not working.
Also i informed to customer support they not give response and no one look it this issue.

Order id - od[protected]
Model - vivo z1x fusion blue
Phone number -[protected]

Please help on this issue.

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Nov 4, 2019

Complaint marked as Resolved

Flipkart arranged technical visit and identified issue.. Then refund the money. Thanks for your support

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Flipkart Customer Care's response We will revert on it.

Oct 21, 2019

Updated by babusekar1990 still facing issue ..no on e can help with issue ...

Oct 21, 2019

Updated by babusekar1990 i called flip kart customer support they give fake commitment and no one take action as well

Verified Support

Nov 04, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing about your Vivo Z1x (Fusion Blue, 128 GB) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 23 Oct 19 and should be reflecting on your credit card EMI by now. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.