Flipkart — Complaint about defective product

Address:

ludhiana Hyatt hotel punjab

I am writing to express my dissatisfaction with the product that I ordered from your website on November 13, 2023. The order ID is OD[protected] and the product name is Primebook Wifi MT8183 .

The product that I received was defective and did not work properly. The screen was defective, the battery was drained, camera not working. . I tried to contact the seller through the Flipkart app, but I did not get any response from them. I also tried to initiate a return or replacement request, but the option was not available for this product.

I am very disappointed with this experience and I request you to take immediate action to resolve this issue. I want a full refund of the amount that I paid for this product, which is Rs. 9040. I also want you to arrange a pickup of the defective product from my address as soon as possible.

Please acknowledge this email and let me know the status of my complaint. You can contact me at [protected] or [protected]@gmail.com for any further details or clarifications.

I hope you will understand my frustration and provide me with a satisfactory solution.

Thank you for your cooperation and prompt response.

Sincerely, Vijay Verma