[Resolved]  Flipkart — Complaint Against Defective Laptop OD[protected][Dell Vostro Laptop]

Address:

New Delhi, Delhi

Dell Vostro 2420 Laptop was delivered to me on 30th Jul'14 . When i opened the laptop and checked same, the laptop was not charging at all. The product was delivered on Cash On Delivery . 1. We checked laptop at very moment and asked the delivery person to take it back. He refused and asked to take it back. 2. At the same moment we initiated a return of product online. They give date 1st August 2:30 PM to resolve the issue . But nothing happened . After such long wait i contacted them and asked them to provide resolution. They said, they will make sure it will happen on Saturday(2nd) morning . But again on saturday morning, i need to contact them repeatedly for a call back from technical Team. Then call back came, and lady rejected the request to return out of haste. I again talked them, they said we cannot replace the laptop till dell engineer come and visit same .This was wiered that a new laptop being sent defective need a check from the dell side, But agreed to same . 3. She sent out the mail for details of laptop, I sent all details to lady by mail by sunday . She promised to have a SLA of 72 hrs to make the dell engineer visit regarding same . But till Thurday no one visited . Upon enquiring the lady had updated the comment on the issue that laptop is ok, but the customer need to make a return . Please help to return the laptop, as they take the money and gave a defective product to us . This is real cheating with us.