Respected Sir/Madam,
I am writing to lodge a formal complaint against Flipkart and Expressbees for failing to address my issue of wrong product delivery and unresolved refund despite repeated calls and emails.
Details of the Complaint:
Flipkart Order Details:
Order ID: OD[protected]
Product Name: Samah Dyed, Embellished Bollywood Net, Lace Saree, Free, Beige
Delivery Date: 11 Jan 2025, 3:58 PM
Expressbees Delivery Details:
Tracking Number: [protected]
Product Name: Samah Dyed Embellished Bollywood Net Lace Saree
Delivery Date: 11 Jan 2025, 1:32 PM
I received a wrong product from Expressbess on 11 Jan 2025 (1:32 PM).
Later, I received the correct product from Flipkart on the same day at 3:58 PM, which I accepted as I urgently needed it.
Despite multiple calls and emails over the last 4-5 days, Flipkart has not initiated the return or refund process for the incorrect product.
The return deadline is 20 Jan 2025, and the delay in resolution is causing me significant inconvenience.
Immediate initiation of the return and refund process for the wrong product delivered by Flipkart.
Confirmation that there are no duplicate charges for the correct product delivered by Expressbees.
Supporting Documents Attached:
Order confirmation email from Flipkart.
Delivery proof from Expressbees.
Photos of the wrong product delivered.
Screenshots of email and call logs showing my attempts to resolve this issue.
I kindly request the Consumer Forum to take appropriate action to ensure that Flipkart and Expressbees resolve this issue immediately. Failure to address this matter promptly will leave me with no choice but to seek further legal remedies.
Thanking You,
Yours sincerely,
Nandini Umakant Indrale
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