To The Honorable Consumer Court Authority,
I am filing this complaint to seek justice in a matter involving Flipkart and an order I placed on August 24th for a Perfect Homes Luzon Metal 6-Seater Dining Table (Order ID: OD[protected]. The product was delivered on August 29th, while I was away in Kochi. Upon returning and inspecting the product, I found that the dining table glass was broken. Additionally, one of the chairs was discovered to be made of substandard material, covered to appear of higher quality.
Upon discovering these issues, I contacted Flipkart’s customer support team on multiple occasions to request a return, repair, or replacement. However, my return request was canceled, and Flipkart representatives repeatedly refused to assist, citing an expired return policy. I was advised to arrange for a third-party technician at my own expense, despite being covered under the warranty.
This situation has caused me considerable emotional and financial distress, especially as I am currently pregnant. The defective product and unhelpful customer service have directly impacted my mental and physical well-being.
Given that Flipkart’s actions have resulted in financial loss (INR 16, 261) and undue stress, I am seeking the court’s intervention for:
A full refund or replacement of the defective product.
Compensation for the emotional and physical distress caused by this issue.
A formal acknowledgment of the negligence in service and the inconvenience caused.
I have attached all necessary documents, including proof of purchase, correspondence with customer support, and photographs of the defective product.
Thank you for considering my request for fair resolution.
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