To Whom It May Concern,
I am writing to file a formal complaint against Flipkart regarding a recent incident that has left me deeply dissatisfied with the services provided by the company. I believe my rights as a consumer have been violated, and I seek your assistance in resolving this matter.
On Sept 3rd, I placed an order for a pair of shoes with the Order ID: OD[protected] through Flipkart. The order was delivered by Flipkart's designated delivery partner(Anoop Kumar). However, to my utter dismay, the shoes were mistakenly delivered to someone else without any prior notification or consent from me.
Upon discovering this error, I immediately contacted the delivery partner, Mr. Anoop Kumar, to rectify the situation. Mr. Kumar acknowledged the mistake and assured me that he would retrieve the order from the incorrect recipient and deliver it to me within 1 or 2 days. Trusting his words and believing that such mishaps can occur, I patiently waited.
However, after the promised timeframe had passed, I attempted to contact Mr. Anoop Kumar again. To my surprise, he informed me that the order could not be delivered to me and, instead, suggested refunding the purchase amount. He also pleaded with me not to escalate the matter to Flipkart's support, citing concerns about his job.
Reluctantly, I agreed to the refund, placing my faith in Mr. Kumar as a representative of Flipkart. Regrettably, he soon started to ignore my calls and messages, leaving me feeling utterly betrayed. Left with no other option, I initiated a complaint through Flipkart's customer support.
To my astonishment, Flipkart's response to my complaint was far from satisfactory. They simply ignored/delayed my concerns/queries by stating that such actions were "human nature" and advised me to be more vigilant in the future. I was left speechless and dismayed by this response, as I had placed my trust in a reputed company like Flipkart and its representative, Mr. Anoop Kumar.
Therefore, I am writing to request an immediate refund of the purchase amount for the shoes. I believe it is only fair that I am reimbursed for a product that was never delivered to me, and I have lost faith in Flipkart's ability to address this issue in a satisfactory manner. Furthermore, I urge Flipkart to take strict disciplinary actions against Mr. Anoop Kumar, their delivery partner, for his unprofessional conduct and breach of trust.
I hope that the Consumer Court will investigate this matter thoroughly and ensure that justice is served. I eagerly await your prompt response and a resolution to this issue. You may contact me at ([protected]) to discuss this matter further.
Thank you for your attention to this matter.
Was this information helpful?
Post your Comment