Dear Consumer Helpline,
I am writing to express my frustration and disappointment regarding an order I placed on 7th January 2025 with Flipkart. My order was incorrectly delivered to me on 9th January 2025 as it was someone else's order having my address slip on it, . As a result, I had to go through the hassle of canceling the order done by delivery guy at my doorstep and placing a new one on 9th January 2025, which will take 9 to 10 days to get delivered.
To make matters worse, the reorder I placed has not yet been shipped, and it is showing expected delivery date 18th January 2025.
I have contacted Flipkart’s customer service multiple times, but they have been unhelpful and stated that nothing could be done about my situation. They did not provide any assistance or information on how my order was exchanged.
Due to this inconvenience, I have faced significant delays and frustration. I request that my order be expedited and delivered to me as soon as possible. Additionally, I seek compensation for the time and trouble I have gone through due to Flipkart’s error.
I hope that my complaint will be taken seriously, and that appropriate action will be taken to resolve this matter promptly.
Order Details:
Date of 1st Order: [7th January 2025]
Date of Reorder: [9th January 2025]
Thank you for your attention to this matter.
Sincerely,
Ata Rahman
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