Flipkart — Complaint Regarding Non-Confirmation of Flight Booking ID[protected] by Flipkart

Dear Consumer Complaints Authority,

I am writing to formally lodge a complaint regarding the non-confirmation of my flight booking made through Flipkart. Below are the details of the issue:

### Complaint Details

**Booking ID**:[protected]
**Booking Date and Time**: [22 July 2024 At 4:10-4:20 pm]
**Amount Paid**: 12448
**Payment Method**: UPI
**Contact Information**:
- **Name**: Jerin P Varghese
- **Phone Number**: [protected]

### Issue Description

On[protected], I booked a flight ticket through the Flipkart platform and completed the payment process. Despite waiting for over five hours, I have not received any confirmation for my flight booking. This delay has caused significant concern and inconvenience, as my travel plans are dependent on this booking.

### Attempts to Resolve

I have made several attempts to resolve this issue by contacting Flipkart customer service through:
1. **Email**: Sent a detailed email to Flipkart customer service on [Date], outlining the issue and requesting an urgent resolution.
2. **Phone**: Called Flipkart customer service at [Phone Number], but did not receive a satisfactory response or resolution.

Despite these efforts, there has been no update or confirmation regarding my flight booking.

### Impact

The lack of confirmation has caused considerable stress and has jeopardized my travel plans. This experience reflects poorly on the reliability of Flipkart’s services and its customer support.

### Requested Resolution

I kindly request your assistance in:
1. **Ensuring the immediate confirmation of my flight booking** or
2. **Issuing a full refund of the amount paid** if the booking cannot be confirmed.
3. **Improving Flipkart’s customer service response time** to prevent similar issues in the future.

Promised I will get Confirmation mail by 8:59 pm and nothing came till now

Thank you for your attention to this matter. I look forward to a prompt and fair resolution