Flipkart — Complaint Regarding Non-Delivery of Ordered TV (Order ID: OD[protected]

Hi Team,

I am writing to formally raise a complaint regarding the non-delivery of a 65-inch TV that I ordered from Flipkart during the Big Billion Day sale. The details of my order are as follows:

- **Order ID**: OD[protected]
- **Order Date**: September 28th, 2024
- **Expected Delivery Date**: October 6th, 2024

As per the tracking information, the TV was dispatched on October 1st and reached near my hub on October 4th. However, it is now October 15th, and the TV has still not been delivered. I have contacted Flipkart customer service multiple times and have been repeatedly told to wait for 48 hours. Despite these assurances, there has been no progress, and the TV remains undelivered.

On my most recent call to customer service, the representative refused to transfer my call to a senior team member and did not provide an escalation email address. This lack of support is unacceptable, especially considering that my credit card EMI has already started, with the first installment due on November 3rd.

I am requesting your assistance in expediting the delivery of the TV as soon as possible. Your prompt attention to this matter would be greatly appreciated.

Thank you for your help.

Thanks & Regards,
Abhijeet Davane