[Resolved]  Flipkart — Complaint regarding Realme Buds with order id-OD[protected]

Dear Flipkart Team

I had purchased a Realme Buds Air with Wireless charging which was delivered on 07-Jun-2020. The order id of the purchase isOD[protected].
When I started using the product I found that it was defective and so I contacted your customer support. A technician arrived at my house and confirmed the same about the product and told me that my product will be replaced. Later I came to know that he reported otherwise because of which my product replacement got cancelled, which was a lie as I am having video evidence that it has several issues. And so I raised another complaint regarding my replacement and I got notification that I will get a call from your executive by 25-Jun-2020 and later the date of contacting me was extended to 26-Jun-2020. I am really disappointed by flipkart as your team resolved my issue on its own without even contacting me on or before the given date to me. I am attaching a video here where you can see that my device is connected to ear buds via Bluetooth while the earbuds are still in the case.
I hereby kindly request to see into my complaint and resolve the issue at the earliest. I also request you to be nice enough to contact the customer on or before the given contacting date. Hope my faith in flipkart will be restored, awaiting your reply.
Warm regards
Belal Ahmad
M No-[protected]
[protected]
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