Flipkart — could not redeem buy back guarantee of my phone

Gautam Krishna Deka

from Dhanbad, Jharkhand

Website:

Flipkart.com

I ordered my mobile phone on 12th feb 2019 and reached my home on 16th feb. During my purchase of my oppo k1 phone, i purchased a buy back guarantee offer which said that i will get a buy back guarantee of rs 15300 if i exchange my phone up to 8 months. But now when i try to exchange my phone, the exchange value i get is only around rs 6000 on any model even if i try to buy a phone higher than my present phone.

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