[Resolved]  Flipkart — Counterfeit product received

Address:

Kolkata, West Bengal

Dear Sirs, I had ordered an earphone from (Sony MDR-XB30EXWCIN Extra-Bass Stereo In-the-ear Headphone) which was posted on the flipkart site for Rs. 890 from sellers: Darkhorsestradingco. However after careful inspection of the product i noticed the same to a Chinese counterfeit. This is a case of gross negligence and misleading customers to purchase a counterfeit posing as an original on the website of Flipkart. I tried several hours to get in touch with their helpline number but no one took the call. Thereafter i made several attempts to notify Flipkart about the counterfeit product received by me on their webpage for easy returns but my complaint cannot be completed as the website does not seem to be working properly, a screen shot of which i am sharing. Hence i am forced to make this compliant against Flipkart being the intermediary who have allowed sellers or third parties to sell counterfeit products on their website, along with Darkhorsestradingco for selling counterfeit products posing as original. I am bringing this to your notice because of repeated failed attempts to get through to the customer complaints number flipkart have provided paired with the faulty complaints system which Flipkart have on their website for redressal of customer complaints. My request is to ban sale of such counterfeit items on Flipkart and to put a stop to the abuse to the position of trust which the goodwill of Flipkart has established; as well as replacement of the counterfeit product with the original Sony product. Awaiting speedy response and resolution of the above mentioned issue. Regards Abhishek Roy