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Flipkart — Courier not received after one month of order

I have booked one mobile as on 08 October 2023 in fastival season offers and today 09 November 2023 I'm still not received any courier from Flipkart.
While asking Flipkart personal for the issue they said I have to cancel my order and rebook a new mobile as there is a delay in courier service. If I cancel my order I'll lose the offer benefits. It's almost one month completed kindly support for the same.
Order ID - OD[protected]
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