[Resolved]  Flipkart — Customer harassment and Wrong Product received again and again

Address:

Gurgaon, Haryana

I can’t believe that the service at flipkart are so pathetic that they are not able to deliver the right product even after 4 exchanges . So here’s my story goes … I have ordered for a lipstick of PINK colour (Cranberry 060) with order # OD[protected] However I got a bright RED colour (Non Stop Red 510). Then I filed an exchange on the website and I received another one but that’s again in RED colour . I denied to accept it and the courier guy took it back . Then I called Customer service and spoke with Pappas Rao and he filed an exchange for my another lipstick order and then I received a BROWN colour, again I refused to accept it and then I called customer service again and I explained the issue to Sandeep and he put me on hold for 15-20 min and never came back and then again I called and spoke with Pappas Rao and supervisor Anand Kumar, they assured me that this time it will be a PINK colour as he can see a batch number which is assigned to a PINK colour is dispatched, I received the lipstick today and to my horror it is again A RED colour . I don’t understand that what is it happening ? Why I can’t get what I ordered and for what I paid for and why do I have to go for all the harassment I am now . This is not such a product that it is rarely available . I don’t want to cancel my order, I don’t know from which vendor you are getting this and I don’t care if that vendor has this shade or not . I want a PINK colour, a PINK COLOUR, there is hell lots of difference between PINK and RED and why am I getting RED colour again and again ????? Called the customer service department, spoke with Kashyap Kumar, he said that we can only refund the amount . Then I spoke with supervisor Kamal Pezu and he assured that it will be delivered a right product this time or they can refund me the money .Then he asked me to call after 7p.m to check the status . I called at 9p.m and spoke with Yusuf Khan and he was not ready to transfer me to his supervisor . Then I spoke with supervisor Nawaz Pasha . He said that he is sending the email to his backend office to check where is it going wrong .Please refer to reference number for supervisor comments[protected] and[protected]. And I have just checked my account that my replacement is cancelled . Can anyone tell me what is it happening ? I DONOT want a refund, I want my product a lipstick of PINK colour (Cranberry 060)