[Resolved] Flipkart — customer service and seller

[Resolved] Flipkart — customer service and seller

P Prakarti Bharti from Mumbai, Maharashtra

I am a new customer of flipkart. I ordered a fitness band recently which was dead on arrival and was malfunctioning on placing a replacement of my order. Almost after a week or more on checking my account i got to know that the replacement of my order has been cancelled. I wasn't informed about this particular event and on contacting the customer service i was told to go to the service centre of my product due to the technical problem created by seller. Customer service was telling me to work rather than the seller, even though i didn't had an direct involvement in this problem. I still ask for my refund or replacement of my order soon with ease. Was this information helpful? No (0) Yes (0)
Aug 25, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Jul 19, 2019 Updated by Prakarti Bharti I want the company to improve their service and to take full responsibility of the problem as they are the face that we communicate and trust while purchasing the product rather than explaining us the policy that they haven't mentioned before. Verified Support Jul 20, 2019 Flipkart Customer Care's response Hi, Thanks for getting in touch. We regret to inform you that we are unable to find your account details. Request you to share us the order details or get in touch with our customer support number[protected]. You can also check your order status here: http://fkrt.it/bqWLi~NN Hope to hear from you soon.
Add a Comment	Share
Submit Close