[Resolved]  Flipkart — damaged ac delivered and replacement denied

Address:

768002

Flipkart, we here that word and the first thing that strikes to the mind is reliable. But pity, this trust been mercilessly crumpled. Money worth 36k is vain now. The product is inverter ac hitachi 1.5 ton. It's delivered as per the promised date only to find that the indoor blower was broken. We contacted hitachi they sent technicians and told that they'll soon inform us about whether or not they'll fix it. They asked us to contact flipkart. We did the same. I was damn shocked when they said the policy does no longer remain valid because the installation was done by private technicians. When they asked us about installation they said it'll at least take 4 days. And then they asked if we will do it through private technicians. We agreed and that's when we were deceived. Now they are saying that they won't replace because we didn't install it through their team. The truth is they themselves offered us a choice to do it through private technicians. How do we manage now