Flipkart — Damaged and defective laptop received

Rajat757

from Panchkula, Haryana

Oct 10, 2021

Address:	Bengaluru
Website:	flipkart.com

I received a laptop from Flipkart Order ID - OD[protected] which is defective and damaged, after receiving the delivery I noticed screen gets blank if you start some heavy application and also it is a little damaged. I contacted Flipkart many times but they were disconnecting my calls. After calling so many times they agreed to replace but after technician visit. They will send damaged and defective product after that they will send technician. I have paid full amount and this is the service I am getting. Really very frustrated with this. I want a replacement as soon as possible. I can't wait for 30 days because i'm going abroad.

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Flipkart customer support has been notified about the posted complaint.

Oct 10, 2021

Updated by Rajat757 I told the delivery agent that this is a damaged product, he said you have to request a return then only this will be taken back. This is how Flipkart is scamming people.

Oct 10, 2021

Updated by Rajat757 First Flipkart said issue will be resolved by 11 oct and then by 12 and now they are saying by 13 October. I have paid money for a new laptop, not for some second hand defective piece. I'm really facing trouble doing all this. Please replace my laptop with new one in next week. Replacement policy is ending on 15th October and they're sending technician on 25th October.

Oct 10, 2021

Updated by Rajat757 None of the numbers of grievance officers are right, all are out of service

Verified Support

Oct 12, 2021

Flipkart Customer Care's response We will revert on it.

Oct 14, 2021

Updated by Rajat757 Okay