Flipkart — Damaged and unusable product and no support for replacement

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru,

Order placed on Apr 11, 2023
Order ID OD[protected]

I ordered 2 Wow Science Body Lotion on April 11th. I received the package on April 13rd. The outer carton was not fully and properly sealed. I opened the packet and found one lotion bottle to be a faulty one. Usually lotion bottles come wrapped in a thin plastic cover. It was torn on the top part and the nozzle was found to be detached from the bottle. You can even see the spring on the bottle. I tried to place the nozzle back on the bottle but it does not seem to work. Other bottle is fully wrapped and is in good condition. I would like to get a replacement for the damaged one. In the FAQ page, it is written return or replacement is possible by going to 'My Order' Page but there is no option either for return or replacement on that page. No support from customer care. Even if there is no return allowed for this product; they should say so. They have disabled the chat option.

Last year I bought the same lotion from this same seller ( Body Cupid ) and the nozzle was not working but I did not complain as there was no packing problem. Only when I started using the lotion I understood the pump and nozzle was not working properly, I thought it was accidental. I think the seller is selling damaged bottles online. They won't accept return. A trick to sell damaged products which otherwise is not possible offline when the nozzle is broken. I paid Rs.303 for 100 ml lotion including cash handling fee for COD.

Registered Office Address:

Flipkart Internet Private Limited,

Buildings Alyssa, Begonia &

Clove Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village,

Bengaluru, 560103,

Karnataka, India