[Resolved] Flipkart — Damaged laptop was delivered

thomasvarghese40

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401107
Website:	www.flipkart.com

I had purchase a HP laptop Order no.OD[protected] from Flipkart, as i was out of town my parent who are senior citizen collected the same and keep it safely on my return when i opened the box to my surprise the laptop was damaged (it had a crack on the top and rare as well)
I called the customer care to inform the same, the response i got was nothing can be done about it and when asked help me in whatever way possible i was given a lecture on Company policy.

I am very sure it was Damaged laptop knowing send as the Box din't even have a scratch on it and was well bubble wrapped till i opened it. (I have kept the box safely if it needs to be checked) .

I am not a customer who keeps nagging about things, I have been a regular customer for Flipkart for years now and have not returned even a single product, I wouldn't like my hard earned money (33000/-) going waste.

Requesting you to please do something about it.

Find the attached pictures for your refrence.

Thanks and Regards

Jibu Mathew Varghese
Contact no. [protected]

+2 photos

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Jan 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Flipkart Customer Care's response Spoke with customer as he said that he had ordered for laptop when it got delivered to his address he was not available at his address. so his parents had received the laptop and they kept in the same condition. When customer came and checked his laptop the package was full intact but the shipment was damaged with the bubble wrap. So informed to customer that we would not be able to do anything in this as the complained has been raised post replacement policy so we are unable to do anything.Customer said he will go to legal.