[Resolved]  Flipkart — damaged product delivered purposely

Address:Thane, Maharashtra, 401506

This is in regards to od[protected]. I have received damaged led tv. I contacted the customer care they says if the product is opened by the customer than no replacement will be given. They says it will only replaced if it's opened by them. I only opened the product and the screen is broken by the transport team or they purposely delivered damaged product to me. Now they are not replacing nor either of the flipkart executives have come to see the product. It seems i have spent 18, 000 for the waste product. I am requesting to this forum kindly records number of cased flipkart do purposely for the electronics products. Also check records for the vendors if they have tied up with them.in my case the led is broken from inside and it seems that they have delivered to me purposely. I cannot them through toll number and also via social media platforms they say they will call but not even a single miss call i received from them till date today. Let me know if you required any further information on this.
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Oct 21, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Sep 20, 2017
Flipkart Customer Care's response
Interacted with the customer, explained the sellers returns policy and terms closing the case
Oct 09, 2017
Updated by rathorjaye
Correct, you guys interacted with me but have you able to resolved the issue that has been raised. None from the Flipkart team has been came for installation. I have only opened the box and informed the Flipkart team that the Tv has been damaged since, than no one even bothered to take in charge of the damaged product. I can only say Flipkart has tied with the Vendors to sell damaged product. No customer in the world would broke the product and again request for same product. And I have never request for Installation so why your executives will come to home and I never invited you. As per the return policy within 15 days I have to informed and I have informed with 10 mins of the product I received. Kindly advise.
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