[Resolved]  Flipkart — Damaged product sold

Address:

Hyderabad, Andhra Pradesh, 500072

I am Rajesh from Hyderabad I purchased a mobile from flipkart on 21st Dec 2015. I could see a small black dot on the display when the product was delivered to me and gradually the small dot size increased and the touch and display have gone bad by that time the 30 days return policy is over. I called flipkart and explained the situation they wanted my go to service center and i had been there in order to replace the touch and display they need 3 to 4 weeks. Just imagine who will hand over the phone for those money days with all personal data in it ? In fact how much time does it take to change the display ? Flipkart is least bothered about the issue and they wanted a job letter something from the service center guys but they are denying to do it and asking me to hand over my mobile for 25 days.

I am pretty sure thats a defective piece what they sold just after ending the 30 days replacement period i had called flipkart and told i am having heat issues and battery drain issues and they were least bothered about it because 30 days return policy is over. Because of that black dot display and touch have gone bad and some times my mobile screen goes blur and during charging it over heating like a steel rod. How can a mobile go bad in just 40 days of time. Let me remind you it is not at all a physical damage.

I want justice on this. and they company should be sued because of selling defective products and making the customers roam around the service center guys and those guys provide such a pathetic service.

I requested flipkart to replace the product (no refund). They are denying the fact that they have sold me a defective piece and rather asking me to roam around service center.

please provide me some solution.