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Flipkart — Deactivated card before using

I received a Flipkart gift card from Axis bank for Rs. 500

When I tried to add that card to my wallet in flipkart, it says card deactivated.

I tried to contact flipkart and their customer executive called and put me on hold for nearly 20 minutes and disconnected.

They sent a message saying that they tried to contact me but could not. It is ridiculous. I want the card to be activated again or 500 Rs credited to my account
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Flipkart customer support has been notified about the posted complaint.
Jan 15, 2022
Updated by v.ramaswami
gift card no 6000xxxxxxx60787 issued by woohoo on behalf of axisbank
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