[Resolved] Flipkart — defect/damaged product delivered

Onlyusertube

from Delhi, Delhi

Website:

flipkart.com

Recently i ordered for hp 2135 printer for rs.3697.
After delivered, i tried to setup and print. But i am unable to print atleast a paper as i am getting error message "access door properly not closed" or "catridge is stalled" even though i closed it properly.

I requested to replace or return the product. But they are mentioning that technical visit will happen to verify to replace or not. But no one is coming by their mentioned due date and closing the request wih status "resolved". I tried with multiple requests and they are doing same and each time i request they are saying tech person will come, but no person is coming.

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Apr 15, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 14, 2018

Flipkart Customer Care's response Spoke to customer on [protected] he has received the replacement product. case closed from our end..

Verified Support

May 29, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the product delivered is defective. We have interacted with the customer and raised a replacement request with the seller. The seller has confirmed that the replacement product has been delivered to customer on March 14, 2018. Hence, closing the complaint from our end.