Flipkart — Defected product delivered

Address:	638052
Website:	www.flipkart.com

I bought moto x play mobile through flipkart. Since i had a delay in getting my nano sim card i couldn't check the product immediately on the day i received it i. E on 01-aug-2016. Only on aug-17-2016, i came to know that i couldn't hear voice on other end through phone speakers & only through loud speakers and headphones i could hear the call. Since it had only 10 days replacement policy and because i checked 17 days later, i am unable to get the replacement from the seller. I tried to contact flipkart customer care person but customer care is fully automated with recorded voice. The defect in the product i got is totally manufacturing defect and not damaged by external causes, so i couldnot accept and agree to pay 18k for a defective product. Hence flipkart must take this into consideration and replace the defective product with a correct product. My order id is od[protected]. Action is expected asap... :- (