[Resolved] Flipkart — defected shoes

Naveen Chhabra 250179

from Hazaribagh, Jharkhand

Address:	Bangalore, Karnataka, 136118
Website:	Flipkart

Good day
Please note that i received my vans shoe on 20th may from flipkart and found right foot shoes had some very minor defects and unfortunately i ignored it.
After a month i noticed that shoe started tearing off from shoe tongue, exactly below the tag. And now the condition of shoe is unbelievable because the canvas itself starting tearing off in small pieces. I rubbed those pieces on my hand and it turned into powder form.
I decided to check the box and found that the shoe was packed in jan 2017 and seems the product was mishandled or being stored in heated area which lead the shoes to torn off just after the use.
I tried calling flipkart repeatedly but everytime customer care executive tried to ignore or fool me by stating that i will transfer your call to senior and than they kept on disconnecting.
Such a worst experience from flipkart as well as tech connect retail pvt ltd.
Please help me to get the replacement of said product.
Thanks

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Oct 3, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Aug 17, 2018

Updated by Naveen Chhabra 250179 After several calls made to flipkart it seems they are protecting their vendors by doing this filthy buisness. Because i am not getting any positive response from them.

Aug 18, 2018

Updated by Naveen Chhabra 250179 Kindly advise on above complaint.
Regards

Verified Support

Aug 19, 2018

Flipkart Customer Care's response We will revert on it.

Aug 20, 2018

Updated by Naveen Chhabra 250179 Same reply i had been getting from flipkart Customercare over phone but nobody has responded with any positive resolution except false promises.
Its not about 30 days return policy(it says that the product must be unused and stains free. How would someone know about quality/durability of any product without using it), its about warranty of the shoes. I have also checked on other sites/stores as well and found it is suppose to be 90 days.

Aug 20, 2018

Updated by Naveen Chhabra 250179 Would you be so kind to send reminder to flipkart because thats how flipkart executives were doing over phone as well and unfortunately never turned up with any resolution.

Aug 21, 2018

Updated by Naveen Chhabra 250179 Good Day
Today at 1425 hrs I received a call from Flipkart support team (Ph No. [protected]) and tele-caller again stated the same thing that vendor has not provided any warranty hence we are unable to help.
Kindly advise.
Regards

Verified Support

Aug 23, 2018

Flipkart Customer Care's response We have interacted with the customer and informed about the return policy.
The customer was not happy but agreed on closing the case.

Aug 23, 2018

Updated by Naveen Chhabra 250179 That's totally unfair because i never agreed to close the case. I further request you not to provide false information.
Also note i am not talking about return policy. I am looking for resolution and warranty of the shoes.
RIC "Consumer complaints"
Quote..
Kindly assit me to get my money back and take necessary action against Flipkart for their cheating business.
Unquote...
Regards

Aug 28, 2018

Updated by Naveen Chhabra 250179 Good Day
Please note that no action/ resolution has been provided until after sending so many messages. It seems nothing is going to work out and the cheating policy by ecommerce sites especially Flipkart will remain on win win situation.
Because it encourages them if consumer forum support also will not take any severe action against them.