Flipkart — Defective Earbuds delivered and Flipkart and returning/replacing it

Address:Sold By: Flipkart Internet Private Limited, Ship-from Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesan

Hello,
Got this product in a defective condition and no replacement/return from Flipkart as well as Realme service center, they say since it was open box delivery, the earbuds should be fine and we cannot replace/return this product and my money will not be refunded. I cannot even raise a complaint on Flipkart regarding this issue,

Date of order - 17/01/24
date of delivery - 22/01/24.

the left side of the earbuds does not work. I have been trying to call Flipkart for this issue but I think they are just delaying and will not resolve this issue, Why I think this way is because when I called Flipkart they assured me they would help and arrange a call from a higher team and when I get a call after few days, I don't understand why but my voice echos and their voice repeats it happens again and again, recently I didn't even get any calls from Flipkart but they emailed me saying we tried calling but could reach you.
Sir/Ma'am Please help me return/replace this product, I don't want to waste my hard-earned money on a defective product. This is the first time I bought expensive earbuds and this happened.
I wasted countless hours calling Flipkart and visiting the Realme service center which is far away from my home.

Here are some details

Category : Online Shopping
Company Name : Flipkart.com
Order no: OD[protected]
Product : realme Buds Air 5 Pro
Mobile Number registered with company: [protected]
Amount Paid: 4, 309
Company Details Sold By: Flipkart Internet Private Limited, Ship-from Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Bengaluru, Karnataka, IN - 560103, CIN: U51109KA2012PTC066107
+10 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information