[Resolved]  Flipkart — Defective mobile Asus Zenfone 5 delivered

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Chennai, Tamil Nadu

Hi, I have placed order # OD[protected] for Asus Zenfone 5 A501CG (Black) on 1-Feb-2015 under 'In-a-day Guarantee' delivery and the item was delivered on 2-Feb-2015 from seller, WS Retail. Here comes the issue, the mobile was looking okay and working fine for first 2 weeks. Then, it started showing some problems for display. I am not able to see the screen contents properly. It's showing thick horizontal and vertical lines. If I am using the phone more time the no. of lines increasing and we can’t look into the screen more than 5 minutes. Intermittently some weird sounds also coming from my phone. The main reason for selecting this phone is impressive visual clarity. But now the display clarity is fully gone.
I followed all the troubleshooting steps which customer care executive shared. As an attempt again, I reset my phone at factory settings. Still there is no improvement and it just keeps frustrating me. It was a defective product from Flipkart. This is kind of fraud for customers with defective products. I am under 30 days return back policy, but I am not getting positive reply from Flipkart that they will give a new piece/refund my money. It has been irritating and frustrating experience with mobile after paying huge price but the product is really useless with defects. I request Flipkart to take this product back and refund my money back/give a new piece.