[Resolved] Flipkart — Defective mobile delivered not replacing it

Manjeet8011

from Delhi, Delhi

Jun 27, 2021

Address:

House no. 5H/56 Second Floor, NIT-5 faridabad haryana pin code 121001

I have ordered realme narzo 30a on flipkart it was delivered 18 June 2021 same day I request replacement technician visit was on 23 June but no technician came or Contacted me to see the defect and issue stated as resolved then again on 23 June I request replacement then technician visit was schedule on 27 June but no technician visited to see the defect
On flipkart app it stated your product has been delivered but the issue has not been resolved yet
Kindly resolve my issue I want replacement or refund of my product and recompasation the from flipkart the problem I am facing

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Jul 11, 2021

Complaint marked as Resolved

After several calls to customer care executive my mobile has been replaced today

Flipkart customer support has been notified about the posted complaint.

Jun 28, 2021

Updated by Manjeet8011 Yesterday on 27 of June return was rejected and reason was not mentioned

Verified Support

Jun 29, 2021

Flipkart Customer Care's response We will revert on it.

Jul 02, 2021

Updated by Manjeet8011 Again the same issue repeated the technician didn't visit and I received the sms that issue has been resolved.
This is the 3rd time same issue has repeated

Jul 02, 2021

Updated by Manjeet8011 The issue is still not been resolved

Jul 02, 2021

Updated by Manjeet8011 Update on flipkart app and email received from flipkart

Jul 06, 2021

Updated by Manjeet8011 My issue is still open and not resolved by Flipkart

Jul 07, 2021

Updated by Manjeet8011 Flipkart is not addressing my issue properly and my issue is not getting resolved.
Every time I talk to customer support they say that issue has been created and sent to backend team.
They will resolve the issue but I am not getting any solution
Kindly resolve my issue