Flipkart — Defective mobile is not being returned by flipkart

Name - Ashutosh Nigam
Mobile No- [protected]

Dear Sir,
Flipkart se maine ek refurbished iphone 7 order kiya tha jo ki mujhe 09 jul 2022 ko mila tha maine jab use on kiya to mobile pahle defective tha to maine turant flipkart ke custmercare se ish sambandh me baat ki to unke dwara mere product ko return kiya gaya aur mujhe kaha gya ki return product recive hote hi apka refund apke account me chla jayega aur mujhe return hone ki date 27 jul 2022 tak ki di gayi.. 2 din bit gaye par phone pickup nahi hua aur mera flipkart account block kar diya gaya..Jab maine phr baat ki to btaya gya ki 2 din mein apko flipkart ke taraf se call ya mail ke jariye samparak karke apka account unblock karwa diya jayega aur apka return 27 jul se pahle ya tak ho jayega..Mujhe koi call mail jab 27 july tak nahi aaya to maine phir flipkart ko call kiya to mujhe 30 july tak ka phir date mila..Aaj mujhe mail aaya to usme likha hua hai ki aapke account se jyade return hone ki wajah se apka account unblock nahi kiya ja sakta hai aur mera return bhi nahi liya ja raha jo ki mere 16499 /- fas gaye.. Flipkart dwara kahe gye baat bilkul galat hai jabki unhi ke taraf se mujhe hmesa thank you bola gya hai ki ap mere ache customer mein se ek hai aur aaj jab mera itna bade amount ka return hai jo ki flipkart ke side se hi galti hai phir bhi mera return nahi kiya ja raha hai ...