[Resolved] Flipkart — defective phone and no response from flipkart - extremely annoying flipkart service | |||||
I bought this phone with high expectations from Flipkart on the 13th of May and found the speaker to be defective. I was unperturbed because I thought my order is from one of the best companies for online shopping and they will help me out. However it was worse than that. I made several complains and the seller repeatedly kept rejecting my replacement requests without contacting me or resolving my issue. Only once he called and asked to perform some steps and then promised to replace my phone if the issue persisted for more than 72 hours. The phone still had issues and when I called flipkart within those 72 hours on 27th May they said my 15 days replacement policy had been exceeded but after telling them the sequence of scenarios and neglect from the seller they promised to solve my problem by 1st June. Its 5th June today and I have not received a single update from Flipkart. I am calling them everyday and all they have been doing is asking me to wait and give false promises of resolving my problem within next 2 days. This has tried and tested my patience enough because here I am without a proper phone suffering because of inability of Flipkart to resolve my problem or even provide a single update about what's going on regarding the issue. I have called them numerous times and they just say we have no response from backend team and we need 2 more days. Highly disappointing, and would expect them to get back to me asap with a solution or I have decided to go legal with this. #Pathetic service #NoCustomerSupport #DisappointngPhoneSellerAndFlipkartExperience Was this information helpful? | |||||
Jul 1, 2018 Complaint marked as Resolved Flipkart delivered a replacement phone but turned out to have the same problem. They finally accepted the issue and returned the phone as well as my money. Flipkart customer support has been notified about the posted complaint. Verified Support Jun 07, 2018 Flipkart Customer Care's response We will revert on it.
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+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
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I got a call from Flipkart promising me resolution from a technician who was supposed to visit me today. The technician never gave a call (whereas I'm getting a call from everywhere else so I'm very rechable) and I got a message now saying this-
"Dear Customer, we were unable to contact you for the tech visit of your MOBILE. As per policy, we will cancel the call after 3 unsuccessful attempts or after 24 hours of call registration, whichever is earlier. Kindly call us on [protected] so that we can fix up an appointment at the earliest "
I cannot understand what's going on, why can't the company solve my problem once and for all? I've been trying the number which they've given and it doesn't get connected, looks like an invalid be number. This is unacceptable because Flipkart has only been promising me quick resolution but hasn't given one. Please check what's going on and deal with your issues with the seller, but leave the customers out of it. Please get back asap!