Flipkart — Defective Product and Manipulation

Address:	Sonari, Jamshedpur
Website:	www.flipkart.com

Hi,

I am GN Abhishek one of the customers of Flipkart. Recently I have purchased a smartwatch of Amazfit T rex, Ordered on 3rd nov and received at 12th nov. Within a day I found that the step counter of that watch is not working accurately it's detecting my steps while driving any vehicle.
So I decided to get a replacement of the product and there was a process of getting a technical visit and after the approval of the technician, the replacement of the product will be done. The technician approved and a replacement was given to me on 17th Nov but the issue of the step counter still exists after the replacement.
So I raised a refund request on 17th Nov itself because I wasn't satisfied with the product and same for this process the technician visit was required and I have shown the issue to the technician hence he conveyed to me that the issue is valid and within 20-30 min the refund will be approved but after 30 min I got a message from Flipkart that your refund was denied as the technician has verified that the product is working fine.
A total scam process was done with me now again I have raised a refund request and again the same technician was allocated and he didn't pick the call and after 10mins I got a new technician allocated whose no is invalid.

Their chat support is good for nothing a bot will only reply how can i help you and have made more than 30 calls to the customer executives but no resolution.
Adding the screenshot as well of the order details and support chat messages.