Flipkart — defective product delivered and no replacement

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103,, Bangalore, Karnataka, 560103

Hi All,

this is to highlight the fake doings of flipkart on its platform towards consumers. As we have purchased product mobile motorola one action 128GB on 9th Oct, and after using it for just 5 days we found defectes in phone and we raised replacement complaint on 14th oct.

and then flipkart is saying they will arrange a tech visit and then will decide if replacement is given or not. so when the technician came on 18th oct. he gave wrong comment on the reports like he did checkup only 10-12 mins and in reports he written he has done 30 mins check up. which is very far from the reality.

and after that we raised complaint regarding this because they have rejected our replacement request based on technician fake comments. so after our complaint they arrange another tech visit and this time also it happened same fake comments from the technician.

And now they are saying as their internal team have updated they we have to visit service centre and get your phone repaired.

but our new phone is causing problems so why should we repair it when it is new.

if new phone is getting repaired within 10 days then in one year it will get repaired 10 times and like this phone will not survive more than 1 year.

we have not bought this phone to get it repaired every 10 days.

complaint number for flipkart :

Incident Id - IN[protected], i have also attached techician report .

I Request indian Consumer Forum to please take this forward and get us our money back. as we are not at all using this phone.

Please help.

our Hard Earned Money is in danger.