[Resolved]  Flipkart — defective replacement product delivered. ask to return & refund. harassment and force to customer to use defective product

Address:	713101
Website:	www.flipkart.com/lenovo-vibe-k5-note-silver-32-gb/p/itmejj6k6zcz293d?pid=MOBEJJ6KHHPR2Q3J

To whom it may concern,
I ordered a lenovo vibe k5 note on 23rd august 2017, delivered on 25th august and after opening the box i saw the product was purely defective from the hardware and software both side. So i asked to flipkart to take this product return back and give me the refund but they asked me for the replacement and i requested to return this product on 25th august (The date of delivery). I talked to the customer support of flipkart before returning the product because i wanted for the return and refund.
At the next day on 26th august i called to the customer support, one of their manager said, i quote: "if you receive the replacement product is defective/damaged again, an assist of refund/replacement will be given from the flipkart.",
Then i asked him, i quote: "what will be the time period of the this replacement product? Because the time period has already been started from the date of purchase mentioned in the invoice." he replied, i quote: "the 10 days period of the replacement will be start again newly, once you receive the replaced product. If you receive the replacement product is defective/damaged again, an assist of refund/replacement will be given from the flipkart."

They took the defective product as return on 27th august and they replaced the product on that day, thereafter when i opened the box, i saw the product is defective from the hardware and software both side. I called flipkart and described about the issue i am facing (Incident: in[protected] but they do not want to take care and they are trying to misguide me from the first day of delivery, their purpose to divert this issue by their unnecessary illogical manner. I am extremely disappointed by their services. They instigate the customers to buy the faulty product at low cost by a irresponsible seller like indiflashmart and after that they harass and force the customers like this i am facing. This type of faulty product selling is a pure scam according to the indian law and constitution, this is a serious issue where they are pulling the customers into their trap by showing colorful sites, they all know the customer satisfactions is nearly ground level for this product so they have started to sell this product at a cut of price 3000 to 4000 indian rupees to clear their stock, the offer they are claiming that's only for show-off. This is a pure pre-planned fraud scam. I want the refund from the day of delivery of the defective product, i requested flipkart according to the their policy. I am sharing the screenshots that it has mentioned that refund can be initiated but i know they may try to divert my issue again to oppose my refund request so this is my last mail to you before going ahead of the steps i have to take, because i want the refund and i will not go to purchase any product from flipkart again.