Flipkart — Delay delivery for paid orders

Ordered a plastic tray worth of Rs, 1186/- and paid thru net banking on 03/11/2021. I suppose to get delivery on 18/11/2021. From 03/11/2021 onwards shows the status as waiting for pickup by courier partner. Contacted the flipkart customer care about the status. They told me to wait until 18/11/2021 to get the product or they will help to cancel the order with refund on 18/11/2021. So far the status is not changed and i have not got the product. Now flipkart customer care told me that they cannot cancel the order and asked me to wait until 23rd for the product. Seems flipkart is not suitable for paid orders. They cannot help to get the product on time or help on cancel to get our money. Irresponsible answers from flipkart customer care. The vendor name is Anjanin Putra manufacturing.