[Resolved]  Flipkart — delay in delivering laptop

Address:	Vadodara, Gujarat
Website:	www.flipkart.com

I am really surprised with Flipkart services & would like to inform you about the details for ready reference :

1. I had placed a order for Laptop from your website on 24/09/17 but the same was delivered on 10/10/17, which is 16 days after the order date.

2. When I have received the Laptop, the outer box of Flipkart was damaged but your delivery boy informed that inner box will be fine & taken away the money.

3. When I have opened the Box the Laptop box was also damaged & I have informed the same to Flipkart customer care that the box is in damaged condition & I have not opened the same, still in intact position.

4. Flipkart customer person has confirmed that we will be replacing the Laptop with new one & you will be receiving the same on 14th Oct 17. But the same is not received, I have called up customer care & they have assured that the Laptop will be delivered on 17th Oct 17.

5. I have received a confirmation mail also in this regard but the same is not delivered on 17th also, again I had called customer care & they have assured me that the same will be delivered on 18th Oct 17. Still the same is not received.

6. On 18th I have called up customer care again but they were not having any reply on the same. Your technician team called me up & assured that the same will be delivered by 22nd Oct 17 & sent a mail mentioning the date @ 25th Oct 17.

7. However the promised date is still not maintained & then again I have called up Flipkart customer care but as usual they were not having any reply on the same. I have received a mail stating that your Laptop will be delivered on 28th Oct 17...STILL THE SAME IS NOT DELIVERED.

8. Today I have received a mail stating that you will receive your Laptop on 31st Oct 17.

I have sent a mail to Flipkart Chairman also but the customer care person is confirming that they will resolve the issue by Monday. I am not interested in Laptop anymore as the same is not shipped till date by the seller (confirmed by flipkart customer care), request you to intervene for my refund & resolve the issue.