[Resolved]  Flipkart — delay in delivery in order no. od[protected]

Website:

www.flipkart.com

This is regards order no. Od[protected] from flipkart.

On 21st september i ordered a samsung galaxy s7 from flipkart during the big billion sale.

The delivery time on the website was "assured delivery on 22nd". However i did not receive the phone and then they informed me they would send it on 23rd. I was informed this by email wherein they blame the courier for delay in delivery

It is the 25th now and i still have not received the phone. This is to inform you that the status on the website still shows only approved. The seller has still not even packed the order and kept ready for the courier.

After number of complaints put forward to flipkart, yesterday i get to know that the order has been delayed untill the 28th of september.

I do not understand why flipkart has to mention an assured delivery time when they cannot fullfill the same.

This order has been made under the exchange scheme, and as per the t&c i had formatted my old phone, removed the sim card and memory card and kept it ready for the flipkart official to collect the same and give me my new phone. However it has been 3 days now my cellphone has been switched off with a hope that flipkart will deliver my order soon.

This is very bad delivery service on the end of flipkart. On email they blame the courier service for delay in delivery. And when you speak to the customer service on the phone, they blame the seller for delaying the order. As a matter of fact, flipkart themselves do not know the actual reason for delay. This was confirmed after speaking to a senior executive on flipkart.

This is surely my last ever order on flipkart. 1st they fool customers by increasing the price and giving a discount and trying to prove they are cheap.2nd - they do not deliver the order on the date as promised.

I would like my order to be delivered immediately by 25th or maximum 26th of september.