I recently ordered a haier refrigerator from flipkart and it was delivered on 09-may-2021.
On 10-may-2021 the installation guy came and told that the door gasket has an issue so it wasn't closing properly. He suggested to get it replaced. I requested flipkart for replacement on the same date.
Asper flipkart policy again they arranged a tech visit on 13-may-2021 to confirm about the defect in the product. But suddenly on 13-may-2021 they cancelled the tech visit without intimation and said it was a technical issue when i called them afterwards.
on 14-may-2021 they created another replacement for same order and taking that date as reference for replacement they mentioned to wait till 25-may-2021 for product to be delivered. For this also on 23-may-2021 tech visit to be done as per their policy.
For a middle class person, paying around Rs.20, 000/- and waiting for more than 15 days to get proper product is very pathetic, in fact for anybody.
Especially flipkart providing very pathetic service which are more seller favor and due to that customers are facing so many quality issues on product and their services. From 13-may-2021 i calling them every and in vain.
They say customer to bear till the date they mentioned if it takes 20 days time to resolve. They don't guarantee about what happens afterwards also likewise in may case, they cancelled the replacement on 13-may-2021 and rescheduled to 25-may-2021.
i want the replacement on or before 19-may-2021.Otherwise, i am demanding extra rs10000/- along with the refund amount for taking so much time for replacement and cheating customer with by changing replacement delivery date of the product which caused the delay of 15 days from actual date.
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