[Resolved]  Flipkart — delay in replacement product and refund

I ordered micromax 32" led tv through flipkart on 10-aug-2017, they delivered defective piece on 12-aug-2017 so i raised request for replacement on 14-aug-2017. Flipkart took around 25 days to replace the product (Delivered on 08-sep-2017), during this period daily i used to have a discussion with flipkart customer care executives for my replacement which took much longer time than expected. They used to tell me that second time it won't be defective one.

On 09-sep-2017 i raised request for installation and demo they took another four days (14-sep-2017) for installation and demo. When the service engineer from jeeves came to my home for installation purpose and confirmed that second time also flipkart delivered defective product since i don't have any choice i raised request for return & refund on 14-sep-2017.

For last 6 days they are delaying the product pickup because of this my refund get delay by more 7 to 10 days which is not at all acceptable. Being a middle class person the money what i spent on product is much valuable for me. Flipkart customer care executives keep on bluffing me by giving fake promises. I literally frustrated and mentally harassed by flipkart service.

Flipkart failed to deliver quality product and not giving any proper response. This is highly disappoint by flipkart service. Please do needful.

Please find the attached screenshots for order.
Order id: od[protected]