[Resolved] Flipkart — delay in tv installation

satish Bara

from Balurghat, West Bengal

Address:	Munger, Bihar, 721301
Website:	Flipcart

Dear sir/madame,
Myself satish kumar bara placed an tue, oct 17th '17 6:40 pm ordered a led on tue, oct 17th '17 6:40 pm my order id is od[protected] and delivered the product on wed, oct 25th '17 my scheduled demo was at 28 of october which is postponed to 30th october why it’s delayed my children's has not enough patience to watch his cartoons in big new tv. I am much aware about tvs and other electronic as like your service engineer. I have all necessary items nd much able to mount the tv. If your engineer comes at per old schedule which was 28th of october then it is o. K, i can wait for that, otherwise you are requested to kindly send any of your people to check the tv only.

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Oct 26, 2017

Complaint marked as Resolved

As per my complain in regarding to TV installation and this is my suggestion to solve the problem and improvement for your team. 1. They have allot a service engineer at said date. 2. All should be checked before delivery to avoid any problem. 3. At customers end only general and physical check should be done by company man. 4. I think there not much need of Engineer for this purpose any technician can perform this duty easily.

Flipkart customer support has been notified about the posted complaint.

Oct 26, 2017

Updated by satish Bara I just talked to the customer care and requested for the installation and demo as per past offered date, but she says that she is helpless, even she can't launch any requisition/complain too. You have almost 13492 number of Complaints You Resolved 6394 and 917 complain are still Pending.

I have no words, I am helpless at this point.

Oct 27, 2017

Updated by satish Bara Dear Consumer Complaints Team,

Please except my hearty thanks to you . You help me a lot . It your initiative only to solve my problem. My problem is solved same day . A technician from Jeevas (Flipcart) contact my within one hour and installed my TV in the evening.
Thank a lot again,
Warm regards,
Dr. Satish Bara

Verified Support

Nov 09, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 11, 2017

Flipkart Customer Care's response The customer complaint about the installation and demo. We had interacted with the customer and he said it's got completed. Hence closing the complaint from our end.

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