Flipkart — Delayed Delivery and Poor Customer Support for Motorola Edge 50 Fusion Order

I am writing to formally lodge a complaint against Flipkart regarding the delayed delivery and poor customer support for my order of a Motorola Edge 50 Fusion smartphone, which I placed on June 19, 2024. My order ID is [OD[protected]].

The original expected delivery date was June 30, 2024. However, I received a notification that the delivery date was changed to July 5, 2024. Despite this change, I have still not received my order, and there has been no further communication from Flipkart. I have reached out to Flipkart's customer support multiple times, but each time I have been given vague responses and no satisfactory resolution.

I have already paid for this order using my credit card, and the payment has been converted into an EMI plan. It is highly frustrating to be making payments for a product that I have not yet received. This situation has caused significant inconvenience as I sold my old phone, relying on Flipkart's initial delivery promise.

I have been a loyal customer of Flipkart and have placed multiple orders in the past. However, this experience has been extremely disappointing and unacceptable. The lack of clear communication and the failure to deliver the product within the promised timeframe is not the service I expect from a reputed company like Flipkart.

I request immediate action to expedite the delivery of my order or a full refund of my payment, including any EMI charges incurred. Additionally, I seek compensation for the inconvenience and distress caused by this delay.
Relief Sought:
1. Expedite the delivery of my Motorola Edge 50 Fusion smartphone immediately.
2. Provide a full refund of my payment, including any EMI charges incurred, if the delivery cannot be expedited.
3. Compensation for the inconvenience and distress caused by this delay.