[Resolved]  Flipkart — Delayed delivery of sofa set

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	flipkart.com

I've placed an order at flipkart on 26th Jan'16 for purchase of Sofa set. I was given a delivery date of 24th Feb'2016. I received a message that the item has been shipped on 11th Feb'16. Post date I've not got any information neither any thing was told by the customer care.

But the order was not received on 24th Feb'16, when contacted customer care had no clue whatsoever about the product. And they keep giving me future dates for delivery / issue resolution.

Yesterday I got a call from them that we are still trying to track the product however if you wish we can cancel the order now.

I said what the hell, this is just plain rubbish. You are shying away from your responsibilities. And if you really want to cancel the order then you need to pay for the interest cost incurred in last one month for the amount paid to you.

They immediately denied for doing the same.

Right now I’ve left with only two options according to them
1. Wait for the order (Even if takes eternity)
2. Take my money back (No compensation on the plans, lost schemes on other websites)

Both the options are not acceptable to me.

I would like to know how can I contest their unilateral decisions.
Any help is appreciated.

Regards,
Shubham